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Refund Policy

1. Overview

This Refund Policy explains how refunds are handled for products purchased from Driag Knives (“we”, “us”, “our”). By placing an order, you agree to the terms outlined below. These terms comply with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

2. Eligibility for Refunds

We offer refunds in the following situations:

  • The item arrives faulty, damaged, or not as described.

  • You change your mind within the legal 14 day cooling off period for online purchases.

  • A manufacturing defect becomes apparent within 30 days of delivery.

Refunds are issued to the original payment method once the returned item has been inspected and approved.

3. Change of Mind Returns

You may request a refund within 14 days of receiving your order.

To qualify:

  • The knife must be unused, unsharpened, and in original packaging.

  • Custom, personalised, or made to order knives are not eligible for change of mind refunds.

  • You are responsible for return shipping costs unless the item is faulty.

4. Faulty or Defective Items

If your knife arrives damaged or develops a fault:

  • Contact us within 30 days of delivery.

  • Provide photos and a description of the issue.

  • We will offer a repair, replacement, or refund, depending on the nature of the defect.

Damage caused by misuse, neglect, improper sharpening, or unauthorised modifications is not covered.

5. Custom & Made to Order Knives

Due to the bespoke nature of custom knife builds:

  • Refunds are not available for change of mind cancellations once production has begun.

  • Refunds are only issued if the item is faulty or not made to the agreed specification.

6. Return Process

To request a return:

  1. Email us at info@Driagknives.com with your order number and reason for return.

  2. We will provide return instructions and a return authorisation reference.

  3. Pack the item securely to prevent damage during transit.

  4. Once received and inspected, we will confirm your refund within 5–7 business days.

7. Non Refundable Situations

Refunds cannot be issued for:

  • Knives that have been used, sharpened, or modified.

  • Items damaged due to improper handling or storage.

  • Custom or personalised knives (unless faulty).

  • Returns sent without prior authorisation.

8. Shipping Costs

  • Original shipping fees are non refundable, except where the item is faulty.

  • If a courier fails age verification delivery and the item is returned to us, redelivery fees may apply.

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